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Apple Account Compromised? Change Your Password and Regain Control
What to do after an unfamiliar sign-in, verification code, or account change: secure your Apple Account, review trusted details, and remove unknown devices.
Do these three things first
- Do not approve an unfamiliar sign-in or give anyone a verification code.
- On a trusted iPhone that is still signed in, open Settings > your name > Sign-In & Security > Change Password. On Mac, use System Settings > your name > Sign-In & Security.
- Sign in at account.apple.com, review your personal and security details, then remove devices you do not recognize.
Type Apple addresses yourself instead of signing in through a link in a suspicious message.
Regain control step by step
1. Change the password
Use a strong password that you do not use for email or any other site. If you can no longer sign in, go directly to iforgot.apple.com. Follow the account-recovery prompts if your identity cannot be verified immediately.
2. Review security information and devices
At account.apple.com, verify trusted phone numbers, email addresses, and two-factor authentication. Open Devices, inspect each entry, and remove anything unfamiliar. Check carefully before removing an older device that you still own.
3. Secure your email and phone number
Change the password for the email account associated with Apple, enable its two-factor authentication, and ask your carrier to check for an unauthorized SIM/eSIM transfer or message forwarding. Otherwise, an attacker may be able to restart account recovery.
4. Investigate unknown purchases
On iPhone, open Settings > your name > Media & Purchases > View Account > Purchase History. Check with Family Sharing members first. If the charge is still unfamiliar, use Apple’s Report a Problem service or contact Apple Support; contact the card issuer immediately if the card has other unauthorized charges.
Avoid these mistakes
- Never share your password, device passcode, recovery key, or verification code with someone claiming to be support.
- Do not install remote-control software to “cancel” a transaction.
- Do not repeatedly restart account recovery; changes to recovery information can delay it.
- For a missing iPhone, use Find My first. Removing it from your account can remove Activation Lock.
You are finished only after the new password works, all trusted details are correct, the device list contains only known devices, and unfamiliar sign-in alerts have stopped.
Frequently Asked Questions
Does an unexpected verification code mean my account was hacked?
Not necessarily, but someone may know your password and be trying to sign in. Do not share the code or approve the sign-in; change your password and review your device list.
What if I cannot sign in at all?
Reset your password at iforgot.apple.com. If Apple cannot verify you immediately, follow the prompts to start account recovery; Apple Support cannot shorten the waiting period.
Does removing an unknown device erase my other devices?
No. It removes that device's account association, not data on your other trusted devices. For a lost device, use Find My to mark it lost or erase it instead of immediately removing it.
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